Delivery & Returns
Surfinghardware.co.uk will despatch your order within one working day (Monday-Friday) of it being placed subject to stock levels. If there is going to be a delay for any reason we will contact you. All quoted delivery times are based on standard working days i.e. Mon - Fri. Items can be delivered on our next working day or two working day (48 hour) service as long as they are ordered before 12:00 hours (Mon - Fri). Please contact us via phone if you require next or two day delivery. Orders sent for next day or two day delivery will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.
We endeavour to supply only the highest quality product and believe you will be delighted with your product from surfinghardware.co.uk . However, for your extra peace of mind all purchases are covered by our 14 day exchange or refund promise. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as quick and simple as possible. If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us. You can email us at returns@ surfinghardware.co.uk or phone 01932 379359.
To return an item please phone 01932 379359 or email firstname.lastname@example.org and you will be issued with a returns number. The returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
2 Pontsmill Cottages
Please note: Any goods returned for a refund which are part of a Free Shipping promotion order will incure a Delivery surcharge if the refunded goods value reduces the original order value below the Free shipping threshold.