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    01932 379359
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Delivery & Returns

Delivery

Surfinghardware.co.uk will despatch your order within one working day  (Monday-Friday) of it being placed subject to stock levels. If there is going  to be a delay for any reason we will contact you. All quoted delivery times are  based on standard working days i.e. Mon - Fri. Items can be delivered on our next  working day or two working day (48 hour) service as long as they are ordered  before 12:00 hours (Mon - Fri).  Please contact us via phone if you  require next or two day delivery. Orders sent for next day or two day delivery  will require a signature on receipt. Please ensure that someone is present at  the delivery address to sign for the order.

 

Returns Policy

We endeavour to supply only the highest quality product  and believe you will be delighted with your product from surfinghardware.co.uk  . However, for your extra peace of mind all purchases are covered by our 14 day  exchange or refund promise. So, if you are unhappy with the product in any way  it can be returned to us following the steps outlined below. We aim to keep the  process as quick and simple as possible. If you return the product in its  original condition including tags & packaging, we will refund you any money  that you have paid us for that product, or provide with you with a same cost  alternative if required. All you pay for is the return postage of the goods. If  you return an item to us that is faulty, which you did not order, or for any  other reason that is our fault, we will also pay for the cost of the return  postage. If this happens, please contact us first and we will let you know how  you should send the item to us. You can email us at returns@  surfinghardware.co.uk or phone 01932 379359.

To return an item please phone  01932 379359 or email returns@surfinghardware.co.uk and you will be issued with a returns number. The returns number  must be clearly marked on the outside of the package sent back to us. No return  will be accepted without this number marked clearly on the outside of the  package. You can return your order in its original condition, to the address  below, within 14 days of the date on your invoice. You will be responsible for  the item or items until they reach us. For your own protection, we suggest you  use a secure delivery method, which requires a signature upon delivery.

Returns address:

Surfing Hardware

2 Pontsmill Cottages

Pontsmill

Near Par

Cornwall

PL24 2RR

 

Please note: Any goods returned for a refund which are part of a Free Shipping promotion order will incure a Delivery surcharge if the refunded goods value reduces the original order value below the Free shipping threshold.