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Terms and Conditions

SURFINGHARDWARE  TERMS AND CONDITIONS

By ordering products from surfinghardware.co.uk by phone or website, you are agreeing to be bound by the terms and conditions set  out below. Please read the following carefully and if you do not agree to these  terms of use, then you should not proceed with placing an order with us.

Terms and Conditions of Sale

No contract will subsist between you and  surfinghardware.co.uk for the sale by it to you of any product unless and until  surfinghardware.co.uk accepts your order by e-mail confirming that it has despatched  your product. For the avoidance of doubt, any such contract will be deemed to  have been concluded in the United Kingdom. Further, any such contract will be  interpreted, construed and enforced in all respects in accordance with the laws  of England, and you and surfinghardware.co.uk irrevocably submit to the  non-exclusive jurisdiction of the English Courts.

Copyright

All content included on this site including but not  limited to web site design, text, graphics, audio clips, visual clips, logos,  and the selection and arrangement thereof are the property of  surfinghardware.co.uk (Copyright © 2005, surfinghardware.co.uk) or its  suppliers and are protected by UK and international copyright laws. All  software used on this site is the property of surfinghardware.co.uk or its  software suppliers and is protected by UK and international copyright laws.

You may view, copy and print portions of our website  for the sole purpose of placing an order with us. The materials on our website  may not be used for any other purpose.

We will use the information you provide and the records  of items you buy to constantly monitor and improve our service and for  marketing purposes in accordance with our Privacy Policy.

Shopping with surfinghardware.co.uk

You can order products on this website (1) by on-line  (2) telephoning

If you have placed your order on-line, we will quickly  send you an e-mail to confirm that we have received your order.

Prices

We try to make sure that the prices on our website are  accurate; however, we will need to validate the price before we process your  order. We also aim only to display items which are in stock and can be  dispatched quickly. If we are unable to supply a particular item which you  have ordered, or if the correct price for an item is different from the price  on your order, we will notify you as soon as we can after receiving your order.  If this happens, you may cancel your order and we will refund any money you  have paid.

You will be able to view your delivery costs before you  submit your credit/debit card details. For more information about our delivery  charges check the customer service area. If you order offline you will be  notified of delivery costs.

Payment

You can pay by any, Master Card, Visa, Visa Electron,  Delta, Maestro, Switch, Solo . To ensure that shopping on-line is secure, your  credit/debit details will be encrypted using SSL technology.

The prices displayed on our web site are in British  pounds. (£)

Delivery

We can deliver goods to destinations within the UK  mainland. For delivery outside the UK; please contact us.

We aim to deliver goods to destinations in the UK  within 5 days in most circumstances.

We will make every effort to deliver within the time  stated on our website but we will not be liable for any loss caused to you by  late delivery. If the goods are not delivered within the delivery time that we  quote for that item, please contact us by telephone or email. We will try and  ensure that you receive your order, as quickly as possible, or if you wish you  may cancel your order and we will refund you any money which you have paid.

PLEASE NOTE:

Your order will need to be signed for on delivery.  Please insure that the packaging is intact and the goods undamaged before  signing.

Damage caused by the courier in transit cannot be  claimed for once a signature has been given.

Our Responsibility

We will not be responsible for any losses resulting  from your use or the inability to use our website or resulting from unauthorised  access to, or alteration of your transmissions or data, consequential loss in  circumstances which are beyond our control.

We will not be responsible for your loss of profits,  wasted expenditure, corruption or destruction of data or any other loss which  does not directly result from surfinghardware.co.uk

You will be responsible if you use this website in  breach of these terms of use and will reimburse us for any loss that you cause  to us as a result of your misuse.

We make no promise that our website will be  uninterrupted or entirely error free. Because of the nature of the Internet,  the shopping online service is provided on an "as is" and "as  available" basis. We are not responsible to you if we are unable to  provide our Internet services for any reason beyond our control.

Links to Other Websites and Services

Our website may contain links to other websites which  are not under the control of and are not maintained by us. These links are  provided for your convenience only and we are not responsible for the content  of those sites.

Disclaimer

Surfinghardware uses reasonable endeavors to make the  surfinghardware.co.uk website easy to use and problem free.  Surfinghardware.co.uk makes no (and expressly disclaims all) warranties or  representations of any kind, express or implied by operation of law or  otherwise including but not limited to warranties of satisfactory quality,  fitness for a specific purpose, title, non-infringement, accuracy, completeness  and/or currency, with respect to this site or its contents including but not  limited to all information accessible via this site, products and materials,  text graphics, hyperlinks and with respect to sites accessed from the  surfinghardware.co.uk

Statutory Rights

These terms and conditions do not affect your statutory  rights as a customer.

Changes to Terms and Conditions

The surfinghardware.co.uk website is dynamic and, as a  result, these terms and conditions may be subject to changes.

SURFINGHARDWARE CUSTOMER SERVICES

Welcome to surfinghardware.co.uk  - ordering with us is totally safe, secure and fully guaranteed.

We have done our best to ensure that our site and  ordering process is as quick and easy as possible. We've also put some useful  info together to help you.

If you have any questions not answered here or would  like to contact our customer service team, please email us at:  customerservices@surfinghardware.co.uk or phone 01932 379359

Ordering Process & Payment

There are 2 ways to order: the easiest way to order is  through the shopping basket on our website. We accept most major bank cards as well as Paypal, with secure payment taken through SagePay.

The second way is to phone your order through to us, if  you are in the UK call us on 01932 379359 , if you are phoning from outside the  UK call 44 (0) 1932 379359

Delivery and Cost

Surfinghardware.co.uk will despatch your order within one working day  (Monday-Friday) of it being placed subject to stock levels. If there is going  to be a delay for any reason we will contact you. All quoted delivery times are  based on standard working days i.e. Mon - Fri. Items can be delivered on our next  working day or two working day (48 hour) service as long as they are ordered  before 12:00 hours (Mon - Fri). Please contact us via phone if you  require next or two day delivery. Orders sent for next day or two day delivery  will require a signature on receipt. Please ensure that someone is present at  the delivery address to sign for the order. Surfingharware.co.uk reserve the right to amend orders placed with incorrect  delivery options without notice. For delivery enquiries please call 00 44 (0)  1932 379359 or e-mail sales@surfinghardware.co.uk

Exchanges and Refunds

We endeavor to supply only the highest quality product  and believe you will be delighted with your product from surfinghardware.co.uk  . However, for your extra peace of mind all purchases are covered by our 14 day  exchange or refund promise. So, if you are unhappy with the product in any way  it can be returned to us following the steps outlined below. We aim to keep the  process as quick and simple as possible. If you return the product in its  original condition including tags & packaging, we will refund you any money  that you have paid us for that product, or provide with you with a same cost  alternative if required. All you pay for is the return postage of the goods. If  you return an item to us that is faulty, which you did not order, or for any  other reason that is our fault, we will also pay for the cost of the return  postage. If this happens, please contact us first and we will let you know how  you should send the item to us. You can email us at returns@  surfinghardware.co.uk or phone 01932 379359. To return an item please phone  01932 379359  and you will be issued with a returns number. The returns number  must be clearly marked on the outside of the package sent back to us. No return  will be accepted without this number marked clearly on the outside of the  package. You can return your order in its original condition, to the address  below, within 14 days of the date on your invoice. You will be responsible for  the item or items until they reach us. For your own protection, we suggest you  use a secure delivery method, which requires a signature upon delivery.

Privacy

Surfinghardware.co.uk is totally committed to  protecting the privacy of our site visitors and customers.  SurfingHardware.co.uk is owned and operated by Surf Hardware Ltd. We will  not disclose information about our customers to third parties except where it  is a necessary part of providing a service to you - e.g. arranging for a  product to be sent to you. We will not rent or sell your name, address, e-mail  address, credit card information or personal information to any third party  (excluding partners from whom you may have linked to our site) without your  permission. If you have signed up for our e-mail newsletter, you will only  receive information from Surfing hardware. We may analyse user data to decide  which users to include in any promotional campaigns we may run. We may also use  aggregate information and statistics for the purposes of monitoring Website  usage in order to help us develop the Website and our service and may provide  such aggregate information to third parties. From time to time we may provide  your information to our customer service agencies for research and analysis  purposes so that we can monitor and improve the services we provide. Your  consent By submitting your information you consent to the use of that  information as set out in this policy. If we change our privacy policy we will  post the changes on this page, and may place notices on other pages of the  website, so that you may be aware of the information we collect and how we use  it. We will also e-mail you should we make any changes so that you may consent  to our use of your information in that way. Continued use of the website will  signify that you agree to any such changes. If you have any questions about  this privacy statement, the practices of this site, or your interactions with  surfinghardware.co.uk you are welcome to contact our Customer Service  representatives at:


 Tel: 01932 379359  E-Mail: customerservices@surfinghardware.co.uk

Complaints or Praise

We welcome any comments about our service - we  obviously love to hear that we are doing a great job (which we hopefully do  most of the time!), but we also really need to hear if things occasionally do  hit the fan. We depend on you to tell us how we can improve what we are doing -  so, don't be backwards about coming forwards! Our aim is to deal with any  problems and difficulties quickly and fairly. If you have any comments about  anything we do or you feel that your shopping experience was unsatisfactory.  please contact us on customerservices@surfinghardware.co.uk , telephone or fax  us on 00 44 (0) 1932 379359, or write to us at the address below.

Surfing Hardware 60 Orchard Lane Amersham Bucks HP6 5AA