Terms and Conditions
SURFINGHARDWARE TERMS AND CONDITIONS
Terms and Conditions of Sale
No contract will subsist between you and surfinghardware.co.uk for the sale by it to you of any product unless and until surfinghardware.co.uk accepts your order by e-mail confirming that it has despatched your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and surfinghardware.co.uk irrevocably submit to the non-exclusive jurisdiction of the English Courts.
All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of surfinghardware.co.uk (Copyright © 2005, surfinghardware.co.uk) or its suppliers and are protected by UK and international copyright laws. All software used on this site is the property of surfinghardware.co.uk or its software suppliers and is protected by UK and international copyright laws.
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
Shopping with surfinghardware.co.uk
You can order products on this website (1) by on-line (2) telephoning
If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order.
We try to make sure that the prices on our website are accurate; however, we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund any money you have paid.
You will be able to view your delivery costs before you submit your credit/debit card details. For more information about our delivery charges check the customer service area. If you order offline you will be notified of delivery costs.
You can pay by any, Master Card, Visa, Visa Electron, Delta, Maestro, Switch, Solo . To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology.
The prices displayed on our web site are in British pounds. (£)
We can deliver goods to destinations within the UK mainland. For delivery outside the UK; please contact us.
We aim to deliver goods to destinations in the UK within 5 days in most circumstances.
We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
Your order will need to be signed for on delivery. Please insure that the packaging is intact and the goods undamaged before signing.
Damage caused by the courier in transit cannot be claimed for once a signature has been given.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from surfinghardware.co.uk
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Links to Other Websites and Services
Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Surfinghardware uses reasonable endeavors to make the surfinghardware.co.uk website easy to use and problem free. Surfinghardware.co.uk makes no (and expressly disclaims all) warranties or representations of any kind, express or implied by operation of law or otherwise including but not limited to warranties of satisfactory quality, fitness for a specific purpose, title, non-infringement, accuracy, completeness and/or currency, with respect to this site or its contents including but not limited to all information accessible via this site, products and materials, text graphics, hyperlinks and with respect to sites accessed from the surfinghardware.co.uk
These terms and conditions do not affect your statutory rights as a customer.
Changes to Terms and Conditions
The surfinghardware.co.uk website is dynamic and, as a result, these terms and conditions may be subject to changes.
SURFINGHARDWARE CUSTOMER SERVICES
Welcome to surfinghardware.co.uk - ordering with us is totally safe, secure and fully guaranteed.
We have done our best to ensure that our site and ordering process is as quick and easy as possible. We've also put some useful info together to help you.
If you have any questions not answered here or would like to contact our customer service team, please email us at: firstname.lastname@example.org or phone 01932 379359
Ordering Process & Payment
There are 2 ways to order: the easiest way to order is through the shopping basket on our website. We accept most major bank cards as well as Paypal, with secure payment taken through SagePay.
The second way is to phone your order through to us, if you are in the UK call us on 01932 379359 , if you are phoning from outside the UK call 44 (0) 1932 379359
Delivery and Cost
Surfinghardware.co.uk will despatch your order within one working day (Monday-Friday) of it being placed subject to stock levels. If there is going to be a delay for any reason we will contact you. All quoted delivery times are based on standard working days i.e. Mon - Fri. Items can be delivered on our next working day or two working day (48 hour) service as long as they are ordered before 12:00 hours (Mon - Fri). Please contact us via phone if you require next or two day delivery. Orders sent for next day or two day delivery will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. Surfingharware.co.uk reserve the right to amend orders placed with incorrect delivery options without notice. For delivery enquiries please call 00 44 (0) 1932 379359 or e-mail email@example.com
Exchanges and Refunds
We endeavor to supply only the highest quality product and believe you will be delighted with your product from surfinghardware.co.uk . However, for your extra peace of mind all purchases are covered by our 14 day exchange or refund promise. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as quick and simple as possible. If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us. You can email us at returns@ surfinghardware.co.uk or phone 01932 379359. To return an item please phone 01932 379359 and you will be issued with a returns number. The returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Tel: 01932 379359 E-Mail: firstname.lastname@example.org
Complaints or Praise
We welcome any comments about our service - we obviously love to hear that we are doing a great job (which we hopefully do most of the time!), but we also really need to hear if things occasionally do hit the fan. We depend on you to tell us how we can improve what we are doing - so, don't be backwards about coming forwards! Our aim is to deal with any problems and difficulties quickly and fairly. If you have any comments about anything we do or you feel that your shopping experience was unsatisfactory. please contact us on email@example.com , telephone or fax us on 00 44 (0) 1932 379359, or write to us at the address below.
Surfing Hardware 60 Orchard Lane Amersham Bucks HP6 5AA